MM1 İKRA International Transportation and Trade Co.
Questionnaire on Customer’s Satisfaction

We aim to direct and support the departments of our company in line with the customer’s demands to meet their expectations. We are pleased to see that the satisfaction rate is high after each customer’s satisfaction measurement.
We know that the growth of our company is based on your satisfaction, therefore we respect any kind of opinion, critics and comments directed by yourself.
Please indicate your satisfaction by indicating the appropriate box. If your satisfaction too low, please indicate the box below “1”, and if it too high, please indicate the box below “5”. Of course you can choose a number between “1” and “5”. “2” means “not so bad”, “4” means “good”.
1 When you evaluate the services provided by İKRA A.Ş. all together, how satisfied you are from the company?
 
1 2 3 4 5
2 Are you satisfied when you compare the cost of the services provided by İKRA A.Ş. with the value you obtained from these services?
 
1 2 3 4 5
3 Considering the services provided by İKRA A.Ş., which company is the biggest competitor for İKRA A.Ş. do you think?
 
4 Did you receive service from our competitor in the last two years?
 
Yes (Please continue)
No (Please pass the Question 6.)
5 When you consider the employee and the service provided by our competitor, what is your satisfaction in general?
 
1 2 3 4 5
6 How would you evaluate your satisfaction related to the sales representatives of İKRA A.Ş. on the following subjects?
 
6.1 Level of technical knowledge :
1 2 3 4 5
6.2 Level of expertise in our sector :
1 2 3 4 5
6.3 Proposing new ideas that will be effective in management of your business :
1 2 3 4 5
6.4 Service plans :
1 2 3 4 5
6.5 Meeting your demands in time and completely :
1 2 3 4 5
6.6 Providing continuous sales support :
1 2 3 4 5
6.7 Complying with the undertakings :
1 2 3 4 5
6.8 Satisfaction in general from the sales representatives :
1 2 3 4 5
7 The other subjects you would like to indicate on sales representatives
 
8 How would you evaluate your satisfaction related to the services provided by the İKRA A.Ş. on the subjects given below?
 
8.1 Possibilities of the system to enlarge or to apply changes :
1 2 3 4 5
8.2 Fast and productive procedures :
1 2 3 4 5
8.3 Reliability :
1 2 3 4 5
8.4 Delivery on time :
1 2 3 4 5
8.5 Communication :
1 2 3 4 5
8.6 Meeting various needs :
1 2 3 4 5
8.7 Satisfaction in general from our services :
1 2 3 4 5
9 The other subjects you want to indicate on the services provided by İKRA A.Ş.
 
10 How would you evaluate your satisfaction for the manners and efforts of the İKRA A.Ş. personnel that you have met?
 
1 2 3 4 5
11 What are your advices and proposals for the developments you expect from İKRA A.Ş. with the works it does with your company?
 
 
If suitable, please fill the spaces below. This will help us to understand certain needs better.

Your Name :
Your Title :

Thank you for answering this questionnaire prepared to serve you better.

Kind Regards,

ELİF UYGUN
Representative for the Quality Management
      

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